Support

Customer Support Services

Trellis Health Partners, Inc. provides technical assistance to our clients nationwide from our Network Operation Center (NOC) in Chicago. Our call centers utilize our computerized incident tracking (supporTRAK™) to ensure your requests are handled as quickly and efficiently as possible. Our trained technicians are equipped with technology that allows them to connect to your desktop and help you resolve your issue immediately.

You can request technical support in the following ways:

Support Options	Contact Method
Call our office during Normal Business hours	(847) 885-1675 (800) 929-6338
Send a request to the Support Department via e-mail (note hipaa considerations)	support@trellishealth.com
Submit an on-line support request with supporTRAK™ (note hipaa considerations)	supporTRAK™ Request

Software Support

Product updates to vera practice control® can be obtained from our customer downloads area.
To obtain product updates for vera claim control™ contact the support department using the information shown above.